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Retail Operations Assistant Manager

2 months ago


San Francisco, California, United States Beaver Creek Ski Resort Full time

Embark on a Rewarding Career Journey
At Vail Resorts, we offer a multitude of avenues for our employees to cultivate their passion for the outdoors while forging lasting relationships with colleagues and guests from across the globe.

As you transition through various seasons or embark on a year-round career, you will benefit from some of the most competitive compensation rates in the industry, complimentary Epic pass(es) along with free ski and snowboard lessons, 40% discounts on retail purchases, and opportunities for growth through Epic Service - our premier training and development program, alongside wellness benefits to support your success.

Our team members are integral to our mission. Delivering the Experience of a Lifetime for our guests begins with you.

Employee Benefits


• Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.

• Additional employee discounts on lodging, dining, equipment, and mountain transportation.

• 401(k) Retirement Plan.

• Employee Assistance Program.

• Comprehensive training and professional development opportunities.

• Referral Program.

For further details, please review the Benefits Eligibility Summary.

Position Overview:

Beaver Creek Sports, situated in our village, is seeking a committed individual to join their ranks. We are in search of an Assistant Store Manager who is adept at engaging with premium ski brands and delivering exceptional customer service to every visitor. Key responsibilities will encompass assisting the Store Manager in leading a team of approximately 10-12 staff members, managing daily sales, rentals, and operational functions of the store to achieve optimal profitability, efficiency, and a top-tier guest experience. Duties will also include accurately processing store transactions through a cash register and generating sales by establishing professional and personalized rapport with customers.

Key Responsibilities:

  • Fulfill manager-on-duty responsibilities as scheduled.
  • Assist in upholding and coordinating operational standards by adhering to company policies and guidelines.
  • Maintain and exemplify high retail, merchandising, and cleanliness standards as established by the Store and Regional Manager.
  • Support the Store Manager in ensuring sales are generated while demonstrating and maintaining a positive and professional standard of guest service.
  • Ensure all company documentation is maintained according to policies and standards.
  • Assist the Store Manager in monitoring and managing daily operational budgets, including payroll.
  • Support the Store Manager in recruiting and retaining a quality core staff.
  • Assist in onboarding and training new employees in POS systems, product knowledge, guest service, and sales techniques.
  • Help communicate company values and objectives to the team.
  • Lead inventory management and strive to meet or exceed inventory targets.
  • Enforce company cash handling and other loss prevention policies and procedures.
  • Stay informed on new industry products and trends; demonstrate product knowledge.
  • Exhibit a positive attitude, motivation, and the ability to multitask.
  • Communicate ideas or concerns with the Store Manager.

Job Requirements:

  • High School Diploma or GED Equivalent.
  • Minimum of 1 year of retail experience required, preferably in snow sports retail.
  • At least 1 year of management experience.
  • Proficient with Microsoft Office Suite; Word, Excel, Outlook, and PowerPoint.
  • Excellent written and verbal communication skills.
  • Self-motivated with the ability to handle multiple tasks simultaneously.
  • Ability to work a flexible schedule; stores operate 7 days a week with varying hours based on location, season, and store type.

Preferred Qualifications:

  • Familiarity with rental and retail POS systems.

The anticipated pay range for this position is $25 - $27.50. This range reflects what we reasonably expect to offer for this role. Individual compensation decisions are based on various factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID 503901
Job Code Function: Store Operations