Hospitality Manager

1 week ago


Boston, Massachusetts, United States SPIN Full time
Job Summary

The ideal candidate for this role will be a highly organized and customer-focused individual who can provide exceptional service to our guests. As a Lead Host/Hostess at SPIN, you will be responsible for supervising the training and development of our front-end personnel and setting the standard for hospitality.

Key Responsibilities
  • Provide a warm and welcoming greeting to all guests, ensuring they are quickly and efficiently directed to their court, table, or VIP room.
  • Utilize strong organizational skills and a sense of urgency to manage multiple tasks and responsibilities.
  • Assist with various paperwork and accounting needs, as well as limited back-office functions.
  • Take reservations and answer queries in a positive and knowledgeable manner.
  • Work collaboratively with other lead staff to manage guest requests and issues, ensuring a positive experience that exceeds guest expectations.
  • Supervise host/hostess staff, promoting teamwork and efficiency.
  • Embody the SPIN philosophy and demonstrate knowledge of our unique business model.

Requirements
  • Excellent communication and interpersonal skills.
  • Strong telephone manner.
  • Ability to remain calm and positive under pressure and in stressful situations.
  • Computer knowledge required.
  • Previous host/hostess experience required.

Employee Acknowledgement
I acknowledge that I have read this job description and understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.
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