Hospitality Manager
1 week ago
The ideal candidate for this role will be a highly organized and customer-focused individual who can provide exceptional service to our guests. As a Lead Host/Hostess at SPIN, you will be responsible for supervising the training and development of our front-end personnel and setting the standard for hospitality.
Key Responsibilities
- Provide a warm and welcoming greeting to all guests, ensuring they are quickly and efficiently directed to their court, table, or VIP room.
- Utilize strong organizational skills and a sense of urgency to manage multiple tasks and responsibilities.
- Assist with various paperwork and accounting needs, as well as limited back-office functions.
- Take reservations and answer queries in a positive and knowledgeable manner.
- Work collaboratively with other lead staff to manage guest requests and issues, ensuring a positive experience that exceeds guest expectations.
- Supervise host/hostess staff, promoting teamwork and efficiency.
- Embody the SPIN philosophy and demonstrate knowledge of our unique business model.
Requirements
- Excellent communication and interpersonal skills.
- Strong telephone manner.
- Ability to remain calm and positive under pressure and in stressful situations.
- Computer knowledge required.
- Previous host/hostess experience required.
Employee Acknowledgement
I acknowledge that I have read this job description and understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.
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