End User Support Specialist

2 weeks ago


Linthicum Heights, Maryland, United States DMI (Digital Management, Inc.) Full time
About the Role

We are seeking a highly skilled End User Support Specialist to join our team at DMI. As a key member of our IT support team, you will be responsible for providing technical support and expertise to our clients, ensuring their end-user technology needs are met.

Key Responsibilities
  • Provide technical support and expertise for Windows and MAC OS-based operating systems, including current and legacy versions.
  • Support standard productivity software, including Microsoft Office, G Suite, and Adobe.
  • Collaborate with End User Support team members to solve technical issues and share knowledge and technical solutions.
  • Work on technical projects as assigned, maintaining appropriate documentation and reporting project-related issues and milestones.
  • Assist in the completion and capture of physical inventory for DoIT-supported sites and support the process for capturing moves, adds, and changes.
Requirements
  • 3+ years of Help Desk/Desktop support experience required.
  • Must have strong communication and customer service skills.
  • General knowledge of MacOS usability in a workplace environment.
  • Understanding of OS-specific differences between Windows and MacOS.
What We Offer

DMI offers a dynamic and rewarding work environment, with opportunities for professional growth and development. We provide a comprehensive benefits package, including health insurance, 401k matching, and employee recognition programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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