Restaurant Operations Manager

7 days ago


Anaheim, California, United States El Pollo Loco Full time

Job Summary:

As a Restaurant Operations Manager at El Pollo Loco, you will be responsible for supervising assigned shifts and providing guidance to crew members in the absence of the General Manager. Your primary objective will be to ensure exceptional guest experiences, maintain high standards of quality, cleanliness, and security, and contribute to the sales and profit goals of the restaurant.

Key Responsibilities:

  • Supervise and train crew members to ensure they are equipped to provide excellent customer service and maintain high standards of quality and cleanliness.
  • Complete administrative tasks, including financial and inventory control, scheduling, and logging maintenance.
  • Ensure compliance with all security, food safety, and quality standards.
  • Maintain cost controls and contribute to the sales and profit goals of the restaurant.
  • Develop and implement strategies to improve restaurant performance and achieve business objectives.

Requirements:

  • 2-4 years of supervisory experience in a restaurant environment, preferably with a fast-food or quick-service background.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with team members, guests, and management.
  • Basic math and computer skills, with the ability to accurately manage cash, operate a point-of-sale system, and perform other administrative tasks.
  • Strong interpersonal and conflict-resolution skills, with the ability to work effectively in a team environment.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

Benefits:

  • Competitive hourly wage.
  • Opportunities for career advancement and professional growth.
  • El Pollo Loco offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and flexible spending accounts.


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