Sales Development Representative

5 days ago

Indianapolis, Indiana, United States Integrity Trade Services Full time
Job Overview

We are seeking a highly motivated and detail-oriented Sales Trainee to join our team at Integrity Trade Services. As a Sales Trainee, you will play a critical role in supporting our sales team and contributing to the growth and success of our company.

Key Responsibilities
  • Administer, verify, and submit accurate product orders by communicating with sales representatives and customers, and having sound knowledge of Pella products, systems, and procedures.
  • Work in the field to formulate product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems.
  • Use the Pella Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Representative or Customer.
  • Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer.
  • Assist Pella Sales Representative(s) in calling and following-up on leads, processing customer requests for service or change orders, communicating the Pella offering to customer and maintaining accurate documentation of such communication.
  • Understand and utilize all necessary software (PQM, MSOffice, etc.) by continually learning through experience and training.
  • Perform basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.
  • Promote and facilitate continuous improvement activities in the department.
  • Assist in building and maintaining strong customer relationships.
  • Point of contact after the sale to field any follow-up questions.
  • Manage recovery process for shortages and damaged product by facilitate ordering parts and/or scheduling service appointments as needed.
  • Handle Pella Architectural Services (PAS) requests as needed.
  • Facilitate sample delivering/pick-up.
  • Occasionally work variable, non-traditional hours and make oneself available for customers during evenings and weekends.
  • May require representation of Pella as needed at company sponsored events, and/or builder home shows.
Requirements
  • High school diploma or GED.
  • Adaptable to changing processes and priorities.
  • Good organizational skills and attention to detail.
  • Excellent verbal and written English language skills.
  • Good public relations, public speaking, and customer service skills.
  • Occasional heavy lifting up to 50 pounds using safe lifting techniques.
  • Local travel to showrooms, job sites and customer/contractor locations.
  • Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.
  • Knowledge of general construction applications (window and door applications preferred).
  • Strong problem-solving skills.
  • Enjoys working in a fast-paced environment with a high sense of urgency.

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