Senior Relationship Manager

1 week ago

Chicago, Illinois, United States AmTrav Full time
Job Title: Senior Relationship Manager

We are seeking a highly skilled Senior Relationship Manager to join our team at AmTrav. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional customer service.

Key Responsibilities:
  • Proactively monitor key metrics to provide consultative support and guidance to clients, with the goal of continuously improving their travel programs.
  • Identify opportunities to expand services within existing accounts and work to retain and grow the client base.
  • Develop and present proposals for additional services or new business opportunities.
  • Implement new clients over $1.5 million in annual travel spend from start to finish and manage the relationship for the lifetime of the account.
  • Conduct training sessions on our booking platform A2B.
  • Conduct annual in-person and frequent non-in-person client-facing meetings, which may include vendor negotiations on behalf of the client along with QBRs.
  • Understand and educate accounts about their growth opportunities and AmTrav's service and product updates.
  • Conduct ongoing communication with the people responsible for travel at each account to ensure a high level of customer service and issue resolution.
  • Analyze large volumes of information to identify trends, opportunities, and risks for each account.
Requirements:
  • Bachelor's degree in Business Administration, Hospitality, or a related field (or equivalent experience).
  • 5+ years in a professional client relationship role within a corporate travel environment.
  • Strong understanding of corporate travel, including booking processes, vendor relationships, and travel policies.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Strong problem-solving skills and a proactive approach to client service.
  • Willingness to travel up to 50%, including conferences, training, and out-of-town client meetings.
  • Strong ability to build and maintain relationships with clients at all organizational levels.
  • Ability to interpret management reports and identify potential savings based on travel data and trends.
  • Outstanding interpersonal and client service skills, with a client-first mentality.
  • General knowledge of Sabre (or any GDS) is a plus but not required.
Benefits:
  • We respect work-life balance and offer flexible schedules, alongside competitive salaries.
  • Competitive health, dental, accident, and life insurance plans.
  • Paid maternity/paternity leave.
  • 401K match.
  • Unlimited PTO.
  • IATAN Travel Agent membership with discounts on travel worldwide.
Salary:

Starting at $75,000 based on previous experience, plus incentives.

EEO Statement:

AmTrav is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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