Senior Relationship Manager
22 hours ago
Northern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.
Job Title: Senior Relationship Manager, GFOThe Global Family & Private Investment Offices team (GFO) is a sales and client servicing group within the Wealth Management division, dedicated to supporting ultra-high net worth individuals and families with over $500m of investable assets. Our clients require a personal and high-touch approach, as well as the highest level of discretion.
Job Description SummaryAs a Senior Relationship Manager, you will be responsible for acting as our clients' lead relationship manager, providing technical and industry expertise in managing complex multi-generational wealth management relationships. You will anticipate and identify opportunities for expanding business relationships, act as a key consultant to senior client contacts, and assist in policy or process redesign.
Key Responsibilities:- Manage the delivery of trust and custody services, identifying and analyzing client needs, recommending improvements, and assessing the impact of newly recommended or additional financial services.
- Act as a key consultant to senior client contacts, assisting in the formulation of policy recommendations, redesign of processes, and creative problem-solving.
- Facilitate strategic planning sessions to develop additional solutions to client needs.
- Anticipate or create opportunities for enhancing client relationships through additional services or increased consulting activities.
- Manage complex trust and custody client relationships.
- Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.
- Educate clients on emerging issues, regulatory and tax changes, and the general financial environment.
- Translate the impact on client activities and how it relates to bank services.
- Identify additional bank services and solutions and lead the development of new solutions to client needs.
- Coordinate presentations, bring in experts when appropriate, close the sale, ensure smooth delivery of new services, and communicate emerging needs.
- Manage and understand drivers of client profitability and drive increased margins.
- Understand the competitive environment and anticipate and identify opportunities, develop pricing strategies, and work with the team to enhance profitability.
- Recommend new services with an awareness of organizational implications of these decisions.
- Knowledge of trust and asset servicing is required to manage complex Single Family Office client relationships.
- Knowledge of general finance and portfolio management concepts is needed to consult on client needs.
- Skills in negotiation, leadership, delegation, and sales are necessary to service the client relationship.
- 10-15 years in financial servicing; minimum 5 years in trust and asset services.
As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. We encourage movement within the organization, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies. Build your career with us and apply today.
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