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Resident District Manager

1 month ago


Chicago, Illinois, United States Compass Group, North America Full time
Job Summary

As a Resident District Manager with Compass Group, North America, you will serve as the primary point of contact for our clients, leading the team and managing the overall operation to achieve operational and financial goals in a dynamic environment.

Key Responsibilities:
  • Lead, manage, and encourage a high-performing team to provide exceptional service to clients, students, and the community.
  • Drive and develop self and team towards building strong relationships with clients and achieving key performance indicators (profitability, safety, employee engagement, etc.).
  • Participate in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.
  • Cultivate a culture of transparency, understanding, education, safety, and accountability at the account.
  • Serve as the representative/brand ambassador within the district and community, attending key client and community events.
  • Ensure the needs of clients are met or exceeded, retain the account, find cross-sell opportunities, and assist in the rebid process as directed.
  • Support functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary.
  • Maintain compliance with local, state, federal, and company policies, and conduct unit audits to ensure conformance for key areas (e.g. food storage, sanitation).
  • Champion development within the account, conducting performance evaluations, succession planning, and having a full understanding of all roles within the operation.
  • Own the financial results for the account, working with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.
Required Qualifications:
  • Educational minimum and work experience.
Preferred Qualifications:
  • Bachelor's degree and a minimum of three (3) years of management experience, preferably in food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services area.
  • Proficiency in all aspects of food service management with a proven track record of success.
  • Strong customer service, business, and financial proficiencies.
  • Strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
  • Champions the inclusive approach, and is proactive, positive, professional, and resilient.
  • Excellent computer skills and proficiency with Microsoft Office Suite and POS software.
  • Occasional travel required in this position.