IT User Support Technician

2 weeks ago

Fargo, North Dakota, United States CGS Full time

Position: User Support Specialist
Employment Type:
Full-Time, Mid Entry Level
Department: IT

As a User Support Specialist at CGS, you will be responsible for the movement, tracking, monitoring, and troubleshooting of IT systems while ensuring exceptional customer service, effective communication, and sound judgment.

CGS is dedicated to bringing together motivated, skilled, and innovative individuals to tackle the government's most pressing challenges using advanced technology.

We are looking for candidates who are eager to contribute to government advancements, value teamwork, and can proactively address the needs of others.

At CGS, we foster an environment where our employees feel valued and supported, promoting professional development through various educational opportunities.


Key Responsibilities:

  • Assist users with a variety of IT-related issues
  • Install and maintain hardware and software for USAO
  • Physically relocate IT equipment as necessary
  • Manage user accounts
  • Monitor and troubleshoot IT systems
  • Utilize trouble tickets to track issues
  • Provide training to district users
  • Keep track of IT equipment

Required Qualifications:

  • Experience in providing direct end-user support for the relevant applications, including both phone support and on-site assistance.
  • Some applications may necessitate certification from the software provider.
  • Previous teaching or training experience with computer applications, especially in database, imaging, or automated litigation support applications, is highly preferred.
  • Hands-on familiarity with the network, telecommunications, and operating systems relevant to the applications being supported is essential.

Preferred Qualifications:

  • Prior experience in automated litigation support is advantageous.
  • Experience with DOJ office automation environments is extremely beneficial; proficiency in government word processing, spreadsheet, and email systems is required.
  • Strong oral and written communication skills are necessary.
  • Professional telephone etiquette is important. An undergraduate degree is valued.

CGS is committed to enhancing government operations by optimizing human, technical, and financial resources.

We combine state-of-the-art technology with exceptional personnel to deliver tailored solutions that meet our clients' unique needs. Our focus is on addressing the most challenging and dynamic issues.

Over the past several years, we have expanded our government-contracting portfolio, forming valuable partnerships through our commitment to integrity, professionalism, and high-quality work.

At CGS, we prioritize integrity through diligent work and self-awareness, professionalism in all our endeavors, and delivering the highest quality to our clients, fostering lasting relationships.

We care about our employees and provide a comprehensive benefits package, including health, dental, and vision insurance, life insurance, a 401k plan, flexible spending accounts, paid time off, and observance of state and federal holidays.

CGS is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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