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Cloud Solutions Support Engineer

2 months ago

Fargo, North Dakota, United States TEKsystems Full time

Overview: We are seeking a skilled Cloud Solutions Support Engineer with expertise in Azure and Epic ECSA to join our dynamic team at TEKsystems.

Role Purpose: This position is integral to our Support team, focusing on infrastructure, SAP, and Azure support. The team is responsible for addressing external documentation and ensuring seamless operations.

Key Responsibilities:

  • Engage with support cases, identify issues, and document findings.
  • Collaborate with escalation teams to resolve complex problems.
  • Provide guidance and training on documentation to enhance team capabilities.

What Makes This Role Unique: This position offers an opportunity to work on non-standard troubleshooting scenarios, providing a diverse range of challenges.

Candidate Profile:

  • Experience: A minimum of 3 years in a relevant field is required.
  • Certifications: Epic certification is mandatory.
  • Skills: Strong communication abilities, both verbal and written, along with experience in phone support.

Performance Metrics: Success in this role will be evaluated based on the quality of work and adherence to key performance indicators.

Essential Skills:

  • Proficiency in the Azure platform.
  • Experience with equivalent cloud providers such as AWS.
  • Strong troubleshooting skills in a customer service environment.

Summary: The primary function of a Support Engineer is to deliver technical assistance to users of computer systems. This role involves resolving inquiries and issues related to software and hardware, either in person, over the phone, or remotely.

Qualifications:

  • Associate's degree in a computer-related field or equivalent training.
  • 7-10 years of relevant experience.
  • Strong problem-solving and interpersonal skills.
  • Ability to work independently and manage time effectively.

About TEKsystems: As a leader in Full-Stack Technology Services and Talent Services, TEKsystems partners with clients to drive transformation and innovation. We are committed to fostering an inclusive workplace and consider all applications without regard to race, gender, age, or any other characteristic protected by law.