Technical Support Professional
6 days ago
Job Summary:
We are seeking a highly skilled User Support Specialist to join our team at CGS. As a key member of our IT department, you will be responsible for providing top-notch support to our users, ensuring seamless operation of our systems, and delivering exceptional customer service.
Key Responsibilities:
- Provide timely and effective support to users via phone, email, and in-person interactions
- Install, configure, and maintain hardware and software systems
- Perform routine maintenance tasks to ensure system uptime and performance
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain knowledge base articles and documentation
- Stay up-to-date with industry trends and emerging technologies
Requirements:
- 2+ years of experience in a help desk or technical support role
- Strong understanding of IT systems, networks, and operating systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; bachelor's degree preferred
Preferred Qualifications:
- Experience with automated litigation support systems
- Knowledge of DOJ office automation environments
- Expertise in word processing, spreadsheet, and email systems
- Excellent oral and written communication skills
About CGS:
CGS is a leading provider of government contracting services, dedicated to simplifying and enhancing government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs.
Our Commitment:
We value honesty, professionalism, and quality work in all that we do. Our comprehensive benefits package includes health, dental, and vision insurance, life insurance, 401k, flexible spending account, and paid time off.
Equal Opportunity Employer:
CGS is an equal opportunity employer, committed to considering applicants without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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