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IT User Support Representative

2 months ago

Fargo, North Dakota, United States CGS Full time

IT User Support Representative Employment Type:
Full-Time, Mid Entry Level
Department: IT

As a member of the CGS team, the IT User Support Representative will be responsible for managing, tracking, and diagnosing IT systems while ensuring exceptional customer service, effective communication, and sound judgment.

CGS is dedicated to bringing together motivated, skilled, and innovative individuals to tackle the most pressing challenges faced by government entities through advanced technology solutions.

We are looking for candidates who are eager to contribute to governmental advancements, value teamwork, and possess the ability to foresee the needs of others.

At CGS, we foster an environment that supports our employees and promotes professional development through a variety of learning opportunities.


Key Responsibilities:

  • Assist users with diverse IT-related issues
  • Install and maintain hardware and software for USAO
  • Physically relocate IT equipment as necessary
  • Manage user accounts effectively
  • Monitor and troubleshoot IT systems
  • Utilize trouble tickets to track and resolve issues
  • Provide training to district users
  • Keep track of IT equipment inventory

Required Qualifications:

  • Experience in providing direct support to end-users for the applications in use, including both phone and on-site assistance.
  • Some applications may necessitate certification from the software provider.
  • Prior experience in teaching or training related to computer applications, especially in database, imaging, or automated litigation support applications, is highly preferred.
  • Hands-on familiarity with the network, telecommunications, and operating systems relevant to the applications being supported is essential.

Preferred Qualifications:

  • Experience in automated litigation support is advantageous.
  • Familiarity with DOJ office automation environments is beneficial; expertise in government word processing, spreadsheet, and email systems is expected.
  • Strong oral and written communication skills are mandatory.
  • Professional telephone etiquette is important. An undergraduate degree is valued.

CGS is committed to streamlining and enhancing government operations through the optimization of human, technical, and financial resources.

We combine state-of-the-art technology with exceptional personnel to deliver tailored solutions that meet our clients' unique requirements. Our focus is on addressing the most complex and dynamic challenges.

Over the past several years, we have expanded our government contracting portfolio, establishing valuable partnerships by demonstrating a commitment to integrity, professionalism, and high-quality work.

At CGS, we prioritize integrity through diligence and self-awareness, professionalism in all endeavors, and delivering the highest quality to our clients, fostering long-lasting relationships.

We care about our employees and offer a comprehensive benefits package, including health, dental, and vision insurance, life insurance, a 401k plan, flexible spending accounts, paid time off, and observance of state and federal holidays.

CGS is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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