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Scheduling Coordinator

2 months ago

San Diego, California, United States Corus Orthodontists Full time
About the Role

The Scheduling Coordinator is a key member of the administrative team at Corus Orthodontists, responsible for creating positive patient experiences and ensuring the optimization of patient flow.

This role requires a high level of organization and planning, as well as excellent communication and interpersonal skills. The successful candidate will be able to manage competing priorities, provide exceptional customer service, and work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.

Key Responsibilities
  • Greeting Patients: Greet patients as they arrive and make them feel welcome.
  • Scheduling Appointments: Book appointments for new and returning patients utilizing the appropriate scheduling templates.
  • Managing Patient Flow: Ensure that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary and discussing any major changes with the clinical team.
  • Managing Patient Files: Manage active patient files and archive files for patients who are no longer in treatment.
  • Confirming Appointments: Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
  • Managing Front Desk: Take payments received at the front desk, post them, and provide receipts to the patients. Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; follow-up on messages left during Clinic closures.
  • Maintaining a Positive Environment: Assist with maintaining the front desk and waiting area, including managing magazine subscriptions, seasonal decorations, and general tidying.
  • Participating in Staff Meetings: Be an active participant in staff meetings and committee meetings.
About You

We are looking for an individual who is an excellent communicator, enjoys organization and planning, and thrives on the challenge of managing competing priorities. You should have a keen attention-to-detail and time management skills, as well as exceptional interpersonal and communications skills.

Qualifications
  • Administration Experience: One to two years of administration experience within a clinical setting.
  • Orthodontic Experience: Experience working in an orthodontic or general dental clinic is an asset.
  • Insurance Knowledge: Experience working with dental/orthodontic insurance plans an asset.
  • Technical Skills: Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.