Customer Service Operations Manager
19 hours ago
At Wolters Kluwer, we're committed to delivering exceptional customer experiences. As our Customer Service Operations Manager, you'll play a critical role in ensuring our customers receive the highest level of service and support.
Key Responsibilities:
- Lead a team of 8-12 business licensing service and fulfillment professionals.
- Establish, monitor, and maintain all processes and procedures related to the fulfillment of company filing services and related tasks.
- Ensure all team members are properly trained on internal processes, internal and client-facing systems, and business license filings at the federal, state, and local level.
- Hold team members accountable to KPIs, core competencies, and the CT core values.
- Proactively balance workload for all team members.
- Identify inefficiencies of day-to-day work processes and collaborate with the leadership team on methods to increase efficiencies.
Requirements:
- Minimum Bachelor's degree, or equivalent.
- 3-5 years of leadership experience is required; or 3-5 years of customer service and licensing experience is required.
- Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients.
- Ability to adapt to changing regulatory environment.
- Ability to work independently, handle pressure, multi-task and prioritize work at all times.
We offer a competitive salary range of $114,100-$159,900 and a dynamic work environment that fosters growth and development.
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