Customer Service Representative
2 months ago
Job Summary:
The Customer Service Representative role at 00002 Citibank, N.A. is responsible for delivering exceptional service to both internal and external customers. The main responsibilities include executing service transactions and sales to enhance client relationships.
Key Responsibilities:
- Display strong sales and service skills to meet customer needs and expectations.
- Act as a subject matter expert in branch operations, providing guidance and support to colleagues.
- Continuously learn about products and services to stay up-to-date on offerings and promotions.
- Provide exceptional service delivery, ensuring customer satisfaction and loyalty.
- Be knowledgeable about client accounts, including financial information and transaction history.
- Engage with clients to identify their needs and preferences, using this information to tailor service and sales efforts.
- Utilize marketing tools and digital technology to promote products and services to clients.
- Connect clients with appropriate partners and resources to meet their needs.
- Resolve client complaints effectively, ensuring timely and satisfactory resolution.
- Encourage clients to use self-service channels, such as online banking and mobile apps.
- Ensure follow-up items are complete, including tasks and actions related to client interactions.
- Engage clients with warmth and friendliness, building strong relationships and trust.
- Execute financial transactions accurately and efficiently, ensuring accuracy and attention to detail.
- Assist clients with questions or problems, providing timely and effective support.
- Create a positive customer experience, exceeding expectations and building loyalty.
- Adhere to bank policies and procedures, ensuring compliance and regulatory requirements.
- Effectively execute service transactions and sales routines, meeting productivity and sales targets.
Requirements:
- 1-3 years of relevant experience in customer service or sales.
- Required skills: Customer service, digital engagement, sales experience.
- Preferred skills: Retail experience.
Education:
High School diploma or equivalent.Job Family Group: Customer Service
Job Family: Branch Service
Time Type: Part time
Primary Location: White Plains, New York, United States
Hourly Rate: Competitive hourly rate corresponding to the annual salary range.
Equal Opportunity Employer: 00002 Citibank, N.A. is an equal opportunity employer, providing a competitive benefits package to all qualified applicants.
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