Customer Service Engineer

23 hours ago


Phoenix, Arizona, United States IT Concepts Full time
Job Overview

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our customers across the United States.

The ideal candidate will have a strong background in system administration, troubleshooting, and customer service. You will be responsible for resolving complex technical issues, providing technical guidance to customers, and collaborating with our team to ensure seamless support.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop
  • Troubleshoot and resolve complex technical issues
  • Collaborate with our team to ensure seamless support
  • Document and maintain accurate records of customer interactions
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in computer science, electronics engineering, or related field
  • 2+ years of relevant experience in system administration and customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • US citizenship or green card holder

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About IT Concepts:

IT Concepts is a leading provider of IT solutions and services. We are committed to delivering exceptional support to our customers and fostering a culture of innovation and excellence.



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