IT Support Specialist

4 weeks ago


Phoenix, Arizona, United States Tech One IT Full time
Job Summary

Tech One IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance in the areas of Desktop, Help Desk, Security, Unified Communications, Business Solutions, Application Support and Development, Server, Storage and Backup, Network, and GIS (Geographic Information Systems).

Key Responsibilities

Participate in small teams on assignments to accomplish project goals
Positively and actively participate in team training and demonstrate team skills learned by applying and reinforcing team principles in daily work with functional teams
Identify improvement opportunities such as tools, processes, procedures, installation, configuration and troubleshooting techniques
Develop troubleshooting, installation, and configuration documentation
Perform more complex software installation, such as those with multiple components and interfacing requirements
Install advanced peripherals and develop peripheral installation procedures
Record inventory control information into the IT asset management system
Develop basic computer images and update existing images
Deploy intermediate end user enterprise IT equipment which may require pre-configuration prior to deployment
Set up and configure new computers for deployment
On-site and remote intermediate diagnosis and troubleshooting
Simulate or recreate user problems to resolve operating difficulties, including reviewing the history of user incidents to identify if additional training is needed
Monitor computer system performance via software tools

Requirements

Any combination of training, education, and experience equivalent to an Associate's Degree in Computer Science or a related field and 6 months of experience in the technical support area of assignment OR a Bachelor's Degree in Computer Science or a related field
Successful completion of a background investigation and polygraph is required
Must possess a valid Class D Arizona Driver's License by hire or promotion date

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