Food and Beverage Operations Supervisor
2 weeks ago
Company Overview:
The Orleans Hotel & Casino is a leading establishment in the hospitality and entertainment sector, committed to providing exceptional experiences to our guests. We pride ourselves on our innovative approach and dedication to excellence in service.
The Food and Beverage Operations Supervisor is responsible for overseeing and managing the activities of staff within all food and beverage venues during the designated shift.
Key Responsibilities:- Organize daily employee schedules and breaks to ensure efficient operations.
- Guarantee prompt and courteous service to all patrons.
- Monitor adherence to established service standards by team members.
- Welcome and engage with guests in a friendly and professional manner.
- Supervise the overall service operations of dining facilities during the assigned shift.
- Ensure that beverage service operations are initiated and concluded properly and punctually.
- Verify that all employees are punctual, dressed in appropriate uniforms, and adhering to service protocols, addressing any issues as they arise.
- Handle guest complaints with professionalism and in a timely fashion.
- Manage inventory requisition and control processes.
- Evaluate employee performance to ensure compliance with policies and procedures; assist in performance reviews and corrective actions as necessary.
- Coordinate the cleaning and maintenance of beverage outlets.
- Perform relevant administrative tasks and reporting duties.
- Must be at least 21 years of age.
- Associate's degree in a relevant field or one (1) year of related experience is preferred.
- Ability to stand and walk for the majority of the shift.
- Exceptional customer service and communication skills are essential.
- Must be able to obtain and maintain any required licenses and/or certifications.
Additional Information:
All information will be kept confidential in accordance with EEO guidelines. The Orleans Hotel & Casino is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.
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