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Beverage and Food Service Supervisor
2 months ago
Company Overview:
The Orleans Hotel & Casino is a leading establishment in the hospitality and entertainment sector, dedicated to providing exceptional experiences for our guests. We pride ourselves on our commitment to excellence and our ability to adapt and grow within the industry.
The Food and Beverage Shift Supervisor is responsible for overseeing and coordinating the activities of staff in all dining and beverage outlets during their assigned shift.
Key Responsibilities:- Manage daily employee schedules and break times.
- Ensure that customers receive prompt and courteous service.
- Monitor staff adherence to established service standards.
- Welcome and engage with guests in a friendly and professional manner.
- Supervise the dining service operations throughout the shift.
- Ensure that beverage service areas are opened and closed efficiently and punctually.
- Verify that all employees are punctual, in proper attire, and following service protocols, addressing any issues as they arise.
- Handle guest complaints professionally and promptly.
- Oversee inventory requisition and control.
- Evaluate employee performance to ensure compliance with policies and procedures; assist in performance reviews and corrective actions as necessary.
- Coordinate cleaning and maintenance of food and beverage areas.
- Perform related administrative tasks and reporting duties.
- Must be at least 21 years of age.
- Associate's degree in a relevant field or one (1) year of related experience preferred.
- Ability to stand and walk for the majority of the shift.
- Strong customer service and communication skills are essential.
- Must be able to obtain and maintain any required licenses and/or certifications.
Additional Information:
All information will be kept confidential in accordance with EEO guidelines. The Orleans Hotel & Casino is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.