Beverage Operations Manager
2 months ago
Job Summary:
The Beverage Shift Manager is responsible for overseeing the daily operations of beverage services in bars, lounges, and the casino floor. This includes managing staff, coordinating scheduling, and ensuring exceptional guest experiences.
Key Responsibilities:
- Manage Beverage Services: Oversee the daily operations of beverage services, including managing staff, coordinating scheduling, and ensuring exceptional guest experiences.
- Staff Management: Manage and train beverage staff, including cocktail servers, bartenders, and other support staff.
- Scheduling and Coordination: Create and manage daily and weekly schedules for beverage staff, including coordinating with other departments as needed.
- Quality Control: Ensure that beverage services meet high standards of quality, including managing inventory, maintaining equipment, and enforcing health and safety protocols.
- Guest Experience: Foster a positive and welcoming environment for guests, including responding to guest complaints and feedback.
- Team Engagement: Promote a positive and inclusive team culture, including recognizing and rewarding staff achievements.
- Problem-Solving: Resolve routine questions and problems, and refer more complex issues to Operations Manager.
- Inventory Management: Manage inventory levels, including ordering supplies and maintaining stock levels.
- Cleanliness and Sanitation: Ensure that work areas and equipment are clean and sanitized, in accordance with health department standards.
Desired Qualifications:
- Leadership Experience: A minimum of 2 years of work experience in a leadership role within beverage services.
- Knowledge of Beverage Services: Working knowledge of mixology, wines, casino floor beverage service, VIP bottle service, and all phases of beverage administration.
- Guest Service Skills: Strong guest service, interpersonal, organizational, analytical, problem-solving, and leadership skills.
- Computer Skills: Computer skills including MS Office and Point of Sales systems.
- Coaching and Communication Skills: Exceptional coaching and communication skills.
- Age and Licensing Requirements: Must be 21 years of age or older, and able to obtain a Nevada Gaming License, Nevada Food Handler Safety card, and Nevada Alcohol Awareness Card.
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