Member Team Lead
4 weeks ago
As a Member Team Lead at Sam's Club, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced retail environment.
Key Responsibilities
Assist management with supervising associates and ensuring they are meeting performance expectations
Communicate goals and feedback to associates and provide guidance on member service approaches and techniques
Train associates on processes and procedures to ensure compliance with company policies and procedures
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
Process memberships, upgrades, and credit accounts, and encourage membership renewals
Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation
Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled
Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities
Benefits
As a Member Team Lead at Sam's Club, you will be eligible for a range of benefits, including competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. These benefits include health benefits, financial benefits, paid time off benefits, and other benefits such as short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Eligibility Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
Additional Compensation
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
Must be 18 years of age or older
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
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