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Client Services Representative

2 months ago

Brea, California, United States Service Champions Inc Full time
Job Description

Service Champions Inc. is seeking a highly motivated and customer-focused Client Services Representative to join our team at our headquarters in Brea. Our Client Services Team is renowned for delivering exceptional service in a prompt, professional, and courteous manner, ensuring that client concerns are resolved and satisfaction and loyalty are achieved.

Key Responsibilities:

  • Receive a high volume of inbound calls in a fast-paced environment, as well as make outbound calls to existing clients, booking appointments at a high conversion rate.
  • Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
  • Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution.
  • Proactively gain and maintain a full understanding of our portfolio of products and services.
  • Efficiently enter accurate and detailed records of client interactions and actions taken, while multi-taking client calls minimizing hold times.
  • Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts.

Requirements:

  • 3-5 years of Call Center experience preferred.
  • HVAC & Plumbing Industry experience is a plus.
  • Ability to talk and type accurately; typing speed of at least 45 wpm.
  • Dedicated to providing superior client service.
  • Ability to manage multiple priorities within a fast-paced environment.
  • Strong judgment skills to make sound business decisions.
  • Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus.
  • Bilingual Spanish is a plus.
  • Satisfactory passing of mandatory pre-employment drug screen & background check.

Physical Requirements:

  • Regularly required to sit; use hands to handle or feel and type.
  • Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues.
  • Frequently required to reach with hands and arms.
  • Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
  • May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Service Champions Inc. is the largest Heating, Plumbing and Air Conditioning company in Southern California, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We value our employees and provide a motivating working environment where your efforts are recognized and rewarded.