Technical Support Technician

2 weeks ago


Irvine, California, United States Tax Relief Advocates Full time

Tax Relief Advocates is seeking a dedicated Technical Support Specialist to enhance our team and deliver exceptional technical assistance to our internal staff. In this role, you will be pivotal in maintaining the efficiency of our IT systems and ensuring our employees receive outstanding support.

Key Responsibilities:

  • Manage support inquiries through various channels including phone, email, and ticketing systems.
  • Provide immediate technical assistance either in person or remotely, escalating issues to IT Engineers when necessary.
  • Conduct orientation sessions for new hires to familiarize them with our IT systems and software tools.
  • Create and update standard operating procedures, manuals, and documentation.
  • Record solutions for frequently encountered issues.
  • Support the onboarding and offboarding processes.
  • Prepare equipment for new team members.
  • Oversee hardware inventory.
  • Refurbish existing laptops and desktops for reuse.
  • Set up and organize workstations, including monitors, docking stations, headsets, and other peripherals.

Qualifications:

  • Must be able to lift at least 50 pounds.
  • Strong multitasking abilities.
  • A college degree is preferred.
  • At least 3 years of experience in technical support or a related field.
  • Excellent interpersonal communication and teamwork skills.
  • Proficient in both Mac and PC operating systems.
  • Skilled in using Outlook, Teams, and Office 365 applications.
  • Experienced in Google Workspace administration.
  • Strong troubleshooting skills for network connectivity issues.
  • Familiarity with Atlassian applications, particularly Jira ITSM, is a plus.
  • Knowledge of DNS, DHCP, and other networking protocols.
  • Experience with shell scripting and/or Python is highly advantageous.
  • Experience with Azure Administration is highly desirable, including Entra ID, group management, and Exchange Online.


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