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Sr Product Manager
1 month ago
We are seeking a highly skilled Sr Product Manager - Technical to join our Customer Engagement Technology (CET) Team within Customer Service (CS). As a key member of our team, you will be responsible for driving the vision of how we will use Artificial Intelligence (AI) with Large Language Models (LLMs) to revolutionize how customers interact with Customer Service.
Key Responsibilities- Define and drive the multi-year vision for the product portfolio.
- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
- Measure and analyze existing products for opportunities to innovate and improve, providing additional benefits to customers.
- Deliver long-lasting foundational systematic solutions that pave the way for effective use of LLMs.
- Work with leaders across science, tech, product/program management, corporate and operations to identify and manage new and existing opportunities, initiatives and processes.
- Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.
- Assess product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts.
- Bachelor's degree.
- 7+ years of technical product or program management experience.
- Experience owning/driving roadmap strategy and definition.
- Experience with feature delivery and trade-offs of a product.
- Experience contributing to engineering discussions around technology decisions and strategy related to a product.
- Experience managing technical products or online services.
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
- Master's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent.
- Experience in building and driving adoption of new tools.
- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/disability-accommodations/.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.amazon.jobs/benefits/.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
