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Client Services Coordinator

2 months ago

Santa Monica, California, United States Chrysalis Full time
Position Overview

The Client Services Administrator plays a crucial role in supporting the entire Client Services team, while also interacting with clients, volunteers, donors, and staff from various departments. This role demands efficiency and independence, coupled with a commitment to delivering exceptional customer service to diverse stakeholders. We seek an individual with excellent communication abilities, a positive demeanor, and the capacity to thrive in a dynamic environment.

Key Responsibilities:

Client Programming: Job Readiness Training
  • Lead orientation sessions for new clients and conduct job preparation workshops.
  • Engage in personalized job readiness activities with clients, such as resume development, mock interviews, job applications, computer skills training, cover letter writing, reference list creation, and job search assistance.
  • Document and monitor each service provided, including outcomes and subsequent steps, as well as observations regarding clients' skills, job readiness, and potential growth areas.
Customer Service
  • Foster a welcoming atmosphere and provide information to clients, volunteers, and visitors entering the facility, managing the front desk as necessary.
  • Maintain and update documents and forms, including paperwork for new clients, classroom materials, job leads, and community resource flyers in the lobby.
  • Compile and distribute weekly updates on resources and upcoming events to clients.
  • Design, revise, and translate promotional materials for Chrysalis events.
  • Assist in organizing client and community events.
Support & Administration
  • Review client reports and assist Employment Specialists with outreach and follow-up efforts.
  • Order, monitor inventory, and distribute office supplies, client meals, and resource room items.
  • Consistently relay issues and information regarding clients to Employment Specialists, and document interactions in Salesforce.
  • Ensure the organization of the office, including kitchen areas, cabinets, storage spaces, and classrooms.
  • Support various staff members in completing administrative tasks, such as filing, contacting clients, and returning messages.
Required Skills & Qualifications
  • Exceptional verbal and written communication skills, along with strong phone etiquette.
  • Proficiency in online research, Microsoft Word, Excel, and PowerPoint is essential; willingness to learn additional applications is required.
  • Experience in social services and/or customer service is preferred.
  • Bilingual capabilities (English/Spanish) are advantageous.
  • Strong organizational skills, effective time management, and the ability to work independently and make decisions.
  • Capability to manage multiple tasks and prioritize effectively while maintaining flexibility.
  • Required computer skills include, but are not limited to, the MS Office suite and internet proficiency.
  • Strong data entry skills with a keen attention to detail and accuracy.
Equal Opportunity Statement

Chrysalis is an equal opportunity employer and actively encourages applications from all qualified individuals who share lived experiences with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; individuals who have faced housing instability and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.