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Mid-Level IT Support Specialist

2 months ago

San Jose, California, United States K2 Staffing, LLC Full time
Mid-Level IT Support Specialist at K2 Staffing, LLC

K2 Staffing, LLC is seeking a **Mid-Level IT Support Specialist** to enhance our client's operations. This role is ideal for individuals with a solid foundation in technology and exceptional communication abilities. If you thrive on developing creative solutions to fulfill client requirements using cutting-edge technology, this position may be a great match for you.

Key Responsibilities:
  • Work alongside the sales department to deliver comprehensive pre- and post-sales assistance
  • Install and oversee Windows Servers and Active Directory environments
  • Design and manage Local Area Networks effectively
  • Establish and enforce network security protocols
  • Enhance network software and hardware performance
  • Construct and implement file servers and cloud-based solutions
  • Set up and manage VOIP systems
  • Diagnose and resolve network infrastructure issues
  • Administer Microsoft Exchange Server
  • Address escalated service inquiries
  • Support the onboarding process for new users
Qualifications:
  • Minimum of 5 years of experience with networking hardware, Windows servers, Exchange server, and Active Directory
  • Prior experience in a client-facing capacity
  • Excellent verbal and written communication skills
  • Detail-oriented and results-driven
  • Familiarity with RMM tools is advantageous
  • Strong problem-solving and customer service capabilities
  • Understanding of technology and business productivity systems
  • Relevant certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, CCNA, or CCIE are advantageous

This position offers a **challenging yet fulfilling opportunity** with potential for growth and professional advancement. K2 Staffing, LLC provides a vibrant work atmosphere, continuous training, and pathways for career progression.