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Customer Service Representative

2 months ago


Valparaiso, Indiana, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
  • Process sales transactions accurately and efficiently, ensuring high levels of customer satisfaction.
  • Meet and exceed sales targets, identifying opportunities to upsell and cross-sell products and services.
  • Maintain a high level of product knowledge, staying up-to-date on new products and services to provide expert advice to customers.
  • Work collaboratively with colleagues to achieve sales goals and support the overall success of the team.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a sales or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, meeting sales targets and deadlines.
  • Basic math skills and accuracy in handling cash and credit transactions.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.