Enterprise Account Manager
6 days ago
Job Title: Coordinator II - Enterprise Account Management
Job Summary:
ArcBest is a logistics company seeking a skilled Coordinator II - Enterprise Account Management to join our team. As a key member of our Enterprise Account Management team, you will be responsible for managing and overseeing service-level agreements for our largest and most growth-prone accounts.
Key Responsibilities:
- Serve as a central point of contact for ArcBest's largest and most growth-prone accounts, providing solution development, specialized monitoring, reporting, spot pricing, and dedicated customer service functions.
- Manage the workflow demands of a sophisticated CRM system, driving productivity and collaboration throughout the department.
- Determine and assess customer needs to create and deliver market-competitive solutions and prices through the development of spot quotes.
- Understand target pricing based on various factors, including market conditions, costs, and values.
- Negotiate with customers and providers to win and grow business.
- Identify reasons why business was not secured when quoting.
- Understand customers' complete supply chain and explain how ArcBest's capabilities and services can complement their business model.
- Complete pickup requests and rate corrections.
- Create BOLs and provide shipment-specific documentation.
- Communicate shipment status to both internal and external customers.
- Provide access, assistance, and support concerning the website.
- Track, trace, and proactively monitor shipments for specific accounts.
- Use multiple systems and programs in support of customer needs and expectations.
- Maintain knowledge of standard operating procedures as outlined for each account and think outside of the SOP to creatively solve customer challenges and improve customer experience.
- Maintain a positive attitude in a highly intense environment.
- Work in a team setting to accomplish department goals.
Requirements:
- Bachelor's degree, preferred. Experience will be considered in lieu of formal education.
- Prior logistics experience, preferred.
- Proficient with Microsoft Office Suite.
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