Technical Customer Support Representative
4 days ago
Job Summary: We are seeking a highly skilled Technical Customer Support Representative to join our team at Global Payments. As a Technical Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their software needs are met, and resolving any technical issues that may arise.
Key Responsibilities:
- Learn and master the Advanced MD Software-As-A-Service (SAAS) suite and continually grow your knowledge.
- Identify potential software bugs and document the steps to reproduce them.
- Collaborate with cross-functional teams to resolve technical issues and improve software functionality.
- Develop and maintain in-depth knowledge of software features and functionality.
- Provide timely and effective support to clients via various communication channels.
Requirements:
- Strong technical skills and ability to learn new software applications quickly.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and troubleshooting skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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