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Customer Experience Representative

2 months ago

Salt Lake, Utah, United States Parkerservices Full time

About the Role

We are seeking a highly skilled Customer Experience Representative to join our team at Parkerservices. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their e-bike experience is nothing short of amazing.

Key Responsibilities

  • Provide pre-sale and post-sale support to customers, ensuring they have a fantastic experience with our e-bikes.
  • Monitor and update online inventory, product descriptions, and website information to ensure accuracy and consistency.
  • Learn about our e-bikes and their technical features to provide expert advice to customers.
  • Collaborate with our sales team to identify trends and suggest improvements to our products and services.
  • Participate in local outreach events to promote our brand and products.

Requirements

  • Previous experience in customer service, preferably in a technical or sales-related role.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Strong problem-solving skills and ability to multitask in a fast-paced environment.
  • Knowledge of e-bikes and their technical features, or a willingness to learn.
  • Proficiency in Microsoft Office and Google Suite.

What We Offer

We offer a competitive hourly rate, a dynamic and supportive work environment, and opportunities for professional growth and development.