Customer Support Representative

2 weeks ago


Salt Lake, Utah, United States Deseret First Credit Union Full time

Overview: At Deseret First Credit Union, we take pride in providing exceptional service to our members. As a Member Service Agent, you will play a crucial role in assisting our members with their financial needs.

What We Offer:

  • 12 paid holidays
  • Competitive salary
  • Comprehensive benefits, perks, and discounts
  • A supportive work environment with caring colleagues
  • Engaging activities and wellness programs
  • Flexible work-from-home options

Work Schedule: Monday to Friday from 8:45 AM to 5:45 PM, with rotating Saturdays from 8:45 AM to 2:00 PM. Initial training will be conducted at our Operations Center.

Key Responsibilities:

  • Handle incoming calls from members to assist with account inquiries and transactions
  • Open new accounts and process checks
  • Respond to member inquiries via email and chat
  • Educate members about credit union products and services

Qualifications:

  • High school diploma or GED with at least six months of experience in customer service
  • Prior phone experience is advantageous

Essential Skills:

  • Friendly, professional, and service-oriented demeanor
  • Strong oral and written communication abilities
  • Creative problem-solving skills
  • Ability to manage multiple tasks and adapt to changes
  • Spanish language proficiency is a plus

Technical Skills:

  • Proficient in Microsoft Office Suite and quick to learn new software

Deseret First Credit Union is an Equal Opportunity Employer, committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, gender identity, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.



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