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Customer Service Representative

2 months ago

Salt Lake, Utah, United States Russell Tobin Full time

Russell Tobin is seeking a skilled professional to fill a key role in our financial services team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients.

Key Responsibilities:

  • Deliver outstanding customer service through phone support, ensuring that clients receive timely and effective assistance.
  • Listen actively to clients to gain a thorough understanding of their needs and concerns.
  • Exercise empathy and a sense of urgency to resolve issues efficiently and effectively.
  • Produce accurate and detailed documentation at the client, problem, and incident level.
  • Manage conflicts in a professional and composed manner.
  • Support all aspects of client support and immediate computing needs, demonstrating a high level of professionalism and composure.

Requirements:

  • Excellent customer service skills are essential for this role.
  • Strong communication skills are required to effectively interact with clients.
  • Two to five years of relevant work experience in a complex, high-tech, and fast-paced environment is preferred.
  • Previous experience in a technical support role is not mandatory but is an asset.
  • High school diploma or GED with relevant work experience is required.
  • Flexibility to work variable shifts, including evenings, weekends, and public holidays, is necessary.