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P&C Insurance Customer Service Specialist
2 months ago
The role of the Customer Service Specialist at Big I South Carolina involves fostering strong client relationships by addressing inquiries and concerns with efficiency and professionalism. This position requires daily interactions with clients, insurance providers, and colleagues while engaging in various service and marketing tasks.
Benefits and Advantages
- Attractive Compensation
- Opportunities for Professional Growth
- Job Security in a thriving sector
- Assist current clients with policy updates, provide quotes, process payments, respond to inquiries, and supply necessary documentation.
- Handle incoming calls and correspondence regarding new or existing insurance policies and manage all claims, including regular and after-hours claims.
- Engage with prospective clients or support a producer to assess their needs, gather relevant information, research policy alternatives, present options, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as required.
- Schedule appointments or client calls to review existing policies, assess liability limits and exposures, explore additional coverage needs, evaluate replacement costs, round out accounts, and secure renewals.
- Communicate with clients to provide comprehensive information about products and services, quote new business, process renewals or cancellations, accept payments, and furnish requested documentation.
- Resolve product or service challenges by clarifying client concerns, identifying the root cause of issues, selecting and explaining optimal solutions, expediting corrections or adjustments, and following up to ensure resolution.
- Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
- Maintain detailed records of client interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
- Collaborate with team members, mentor junior staff, provide expertise, answer questions, and participate in formal and informal meetings as needed.
- Possess the insurance license mandated by your state and have a minimum of two years of experience in commercial lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
- Exhibit a strong understanding of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and write assigned clients and prospects.
- Demonstrate a strong customer-centric approach and excellent phone etiquette; possess strong written and verbal communication skills, as well as proficient math and reading abilities for calculations.
- Exhibit a sense of urgency, attention to detail, organizational skills, multi-tasking abilities, and the capacity to handle challenging situations with clients and resolve complex issues independently.
- Possess excellent time management skills with a personal accountability mindset, as well as proficiency in technology and computer systems, including agency management systems, rating tools, and navigation of carrier websites.
If you seek a career that offers flexibility, job security, competitive compensation, and more, consider a position with a Big I South Carolina member agency. This is an excellent career opportunity.
Big I South Carolina is the state's oldest and largest trade association representing property and casualty insurance agents. Our members are small business owners who represent multiple insurance companies and offer a wide range of insurance products, including auto, home, business, life, and health insurance. Many of these agencies are actively seeking to fill open positions, increasing the likelihood of job opportunities in your area.
With an impending workforce shortage in the insurance sector due to the retirement of numerous veteran agents, the demand for insurance professionals is escalating daily. Is this career path suitable for you?
