Customer Service Ambassador

20 hours ago


Mt Pleasant, South Carolina, United States State Farm Insurance Full time
Customer Service Ambassador

As a Customer Service Ambassador at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your role will involve processing policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. You will also collaborate with team members to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs. Additionally, you will handle escalated customer complaints and concerns with professionalism and empathy, staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice. By participating in ongoing training and development programs, you will enhance your knowledge and skills, contributing to a positive and collaborative work environment.

Key Responsibilities:
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns


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