Customer Service Representative

4 weeks ago


Mt Pleasant, South Carolina, United States Johnson & Johnson Full time
Job Description

At Johnson & Johnson, we are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, both internal and external.

Key Responsibilities:

  • Handle incoming telephone calls and emails in a timely and professional manner.
  • Provide requested documents and information to customers, such as payment status, refund status, and policy documents.
  • Enter file notes to document conversations and information provided during phone calls and email correspondence.
  • Contribute to team effort by accomplishing various tasks as assigned.

Requirements:

  • High School Diploma or equivalent.
  • Minimum of six months to three years of clerical and/or customer service experience in a call center environment.
  • Ability to type 30-50 WPM.
  • Strong customer service skills and ability to communicate effectively with customers.

Working at Johnson & Johnson:

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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