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Customer Service Representative

1 month ago

Mt Pleasant, South Carolina, United States Lineage Logistics Holding, LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Care Specialist to join our team at Lineage Logistics Holding, LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Process customer orders accurately and efficiently
  • Verify product availability and coordinate with warehouse teams to ensure timely delivery
  • Develop and maintain strong relationships with customers through effective communication and issue resolution
  • Generate customer reports as requested and maintain accurate documentation
  • Partner with Inventory and Operations teams to research and resolve inventory discrepancies
Requirements
  • High school diploma or equivalent required; some facilities may require a GED
  • Excellent verbal and written communication skills, with a strong emphasis on English
  • Strong organizational skills, including the ability to multitask and prioritize workload
  • Proficient computer skills, including Microsoft Office Suite
  • Ability to lift up to 20 pounds, with potential for heavier lifting depending on facility
Why Lineage?

At Lineage Logistics Holding, LLC, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Care Specialist, you will have the opportunity to work with a talented team, learn about our business, and contribute to our mission of providing exceptional customer service. We value respect, care about our team members, and are committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.

Benefits

We offer a comprehensive benefits package, including medical, dental, and basic life and disability insurance, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.