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Member Experience Manager

2 months ago

Houston, Minnesota, United States Industrious Full time
About Industrious

Industrious is a leading provider of premium workplace-as-a-service solutions, offering a unique and innovative approach to creating great days for teams of all sizes and stages. Our mission is to deliver exceptional workplace experiences that foster collaboration, productivity, and growth.

About the Role

We are seeking a highly skilled and motivated Member Experience Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring seamless operations at our locations.

Key Responsibilities:

  • Develop and execute strategies to drive business growth and customer satisfaction
  • Provide exceptional customer service and support to members and clients
  • Manage day-to-day operations, including scheduling, inventory, and facilities management
  • Collaborate with cross-functional teams to achieve business objectives
  • Identify and capitalize on opportunities to improve processes and increase efficiency

Requirements:

  • Proven track record of success in customer-facing roles, with a focus on delivering exceptional experiences
  • Strong business acumen and ability to drive growth and revenue
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members, clients, and colleagues
  • Ability to work in a fast-paced environment, with a focus on adaptability and flexibility
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Generous paid time off and holidays
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.