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Export Manager

1 month ago

Houston, Minnesota, United States Noatum Full time
Job Description

Noatum Logistics Export Manager

Noatum Logistics is a leading supply chain management company with global coverage, specializing in international freight forwarding and supply chain management, customs clearance and compliance, warehouse and contract logistics, project logistics, and eSolutions. As an innovative logistics provider, Noatum Logistics offers specific, integrated, complex, and value-added solutions for our clients' supply chains, while maintaining long-term relationships built on trust and confidence to guarantee success.

Key Responsibilities
  • Develop and Maintain Export Operations
    • Measure plan to actual performance and develop and implement corrective action, as necessary.
    • Develop and implement information and administrative systems to support export services and programs.
    • Train and develop staff to achieve maximum efficiency and effectiveness.
  • Client Satisfaction and Relationship Management
    • Develop a thorough understanding of clients' key business objectives, shipping requirements, and freight movement patterns.
    • Ensure client satisfaction through workload coordination and prioritization of support resources.
    • Monitor key internal and client-facing metrics and define strategies for continuous improvement.
  • Team Management and Development
    • Manage direct staff, foster a participative work environment, and serve as mentor and role model for department personnel.
    • Complete performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on an ongoing basis.
    • Facilitate development and training activities for assigned staff, encouraging continuous learning and performance improvement.
  • Export Documentation and Compliance
    • Ensure export documentation is accurately processed, distributed, and released to steamship lines, airlines, freight forwarders, customers, and agents in a timely manner.
    • Comply with government regulations, including TSA, U.S. Customs, and other applicable laws and regulations.
  • Continuous Improvement and Problem-Solving
    • Monitor the department's effectiveness, ensuring customer needs and expectations are consistently met.
    • Monitor department costs and performance.
    • Develop and implement measures, standards, and operational processes to ensure high-quality services for customers.

Requirements

  • College degree in a related field or equivalent combination of experience and education.
  • 5+ years of export operational experience in international transportation, preferably with an international freight forwarder.
  • 3+ years of supervisory experience or demonstrated leadership and project management skills.
  • Expertise in all facets of air and ocean export shipments and processes, including experience in complex shipments (out of gauge, dangerous goods).
  • Knowledge of state, federal, and international applicable laws and regulations.

Preferred Qualifications

  • 10+ years export operational experience in international transportation, preferably with an international freight forwarder.
  • CargoWise platform experience.
  • Certified Export Specialist (CES) certification.

Physical Requirements

  • Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
  • The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.