Valuation Manager, Luxury Goods and Jewels

5 days ago

Houston, Minnesota, United States The RealReal Full time
About The Role

As a Valuation Manager at The RealReal, you will play a crucial role in facilitating day-to-day valuation appointments, providing exceptional service to clients visiting our Luxury Consignment Office. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing, and educating our consignors, customers, and peers. You'll bring your passion and expertise of the market to the table and translate this into a world-class experience. We're looking for a process-driven individual with extraordinary attention to detail who wants to hone their expertise.

What You Get To Do Every Day
  • Facilitate all Valuation appointments, working with clients to provide a relaxed, non-contentious experience that educates them on the value of their items in our marketplace.
  • Conduct real-time valuations and authentication for handbags, using a wide array of industry-specific tools.
  • Provide pre-consignment pricing services to consignors and sales team members per direction of the Luxury Consignment Office.
  • Maintain a strong understanding of pricing trends and the sell-through velocity of fashion items in our marketplace by working with the Pricing and Authentication teams.
  • Accountable for the sell-through and velocity of product you have priced personally.
  • Accountable for the conversion rate of appointments to consignments.
  • Work with the Store Manager to understand customer needs and stay current with in-store operations.
  • Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by the Senior Manager, Valuations Team.
What You Bring To The Role

Minimum Requirements:
  • Must be flexible to work certain weekend days.
  • 2-5 years of experience working in the luxury space in a customer-facing role.
  • Graduate Gemologist certification from the Gemological Institute of America required.
  • Gemological identification experience along with pricing expertise.
  • Sales experience encouraged.
  • Passion for delivering a luxury experience each and every day.
  • Polished, professional presentation skills.
  • Ability to handle multiple complex, time-sensitive situations while remaining calm, cool, and collected.
  • Effective communicator (both verbal and written).
  • Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs, including the ability to meet external and internal deadlines as required.
  • Ability to foresee potential obstacles well in advance of campaign launch dates and to problem-solve in order to ensure proper execution of Valuation office processes.
Preferred Requirements:
  • Bachelor's degree from an accredited college or university preferred.
Compensation, Benefits, + Perks
  • Employee Stock Purchase Plan.
  • 401K with Company Match.
  • Medical, Dental & Vision Insurance.
  • Paid Parental Leave.
  • Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays.
  • Unlimited DTO with Manager approval.
The expected salary range for this role is $65,581.10-$93, To determine starting pay, we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay, and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing, and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts, and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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