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Client Relationship Manager

4 weeks ago

Houston, Minnesota, United States ChaiOne Full time
Job Title: Client Relationship Manager

At ChaiOne, we're seeking a seasoned Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our strategic enterprise clients. Your primary goal will be to develop and implement sales and marketing strategies to drive revenue growth and expand our presence in the market.



Key Responsibilities:


  • Develop and execute sales and marketing strategies to drive revenue growth and expand our presence in the market.
  • Build and maintain strong relationships with our strategic enterprise clients.
  • Collaborate with cross-functional teams to identify and pursue new business opportunities.
  • Develop and implement solutions that align with our clients' business objectives.
  • Maintain accurate records in our CRM system to ensure pipeline and sales forecast accuracy.
  • Develop sales proposals and negotiate with key decision-makers.
  • Leverage internal marketing and sales resources to achieve goals.
  • Stay informed about industry trends, competitors, and market conditions.


Requirements:


  • 10+ years of enterprise sales, strategic account management, or Client Partner experience.
  • Successful experience growing accounts by expanding our presence on site with clients.
  • Demonstrated experience of consistently meeting and exceeding sales targets with multi-million dollar annual revenue growth quotas.
  • Demonstrated technical and business aptitude that allows you to understand, translate, and guide discussions and decisions at a strategic level as well as at a detailed execution level.
  • Domain expertise in one or more Industrial Segments: Energy, Oil & Gas, Logistics, Supply Chain preferred.
  • Ability to influence and work with many internal stakeholders.
  • Experience in consultative sales and/or Challenger Sales methodologies.
  • Exposure to agile development methodologies and lifecycle.
  • Exposure to and interest in User-Centered Design (UCD).
  • Experience working with teams with multiple discipline representations (especially technology, creative, media, and strategy).
  • Bachelor's degree in Engineering, Technology, Design, or related field. Advanced degree preferred.
  • Must be open to travel (more than 25%).


Competitive Benefits:


  • Flexible Remote Work Hours.
  • Medical, Dental, and Vision Insurance.
  • Health Savings Accounts (HSA).
  • Disability & Life Insurance.
  • 401k with up to 4% match.
  • 20 Days PTO.
  • Unlimited Sick Time.
  • Unlimited Virtual Doctor, Mental Health, Neck/Back Care, Dermatology and Nutrition benefits.


Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



Why ChaiOne?

We are a tight-knit bunch of creative, curious, and passionate people. Here are a few reasons that we know you'd love it here:




  • You'll work in a flexible, social work environment.
  • You'll solve challenging, meaningful problems worth solving.
  • You'll explore cutting-edge technology and harness its power to transform the way businesses operate.


About Us:

ChaiOne is a global leader developing innovative custom software for energy & industrial enterprises. Bootstrapped the day Steve Jobs announced the Apple App Store 16 years ago, ChaiOne embodies that entrepreneurial, creative spirit in client interactions every day. We are pioneers in industrial digitalization, our design thinking-led software solutions reduce cost, increase adoption, and elevate the customer experience.



Role Summary:

Client Partners are responsible for the overall relationship and revenue growth with ChaiOne's strategic enterprise accounts. Client Partners develop and implement sales and marketing strategies for their assigned accounts to grow long-term client value, own multiple projects simultaneously and look for opportunities to create new relationships and expand existing relationships. As a client partner, your main responsibility is to serve as the primary point of contact for clients and collaborate closely with them to comprehend their business objectives, recognize their needs and requirements, and create solutions that align with their goals.



A Proven Track Record:

A proven track record of successful business development in digital technology consulting, custom software development or digital design and implementation will enable the right individual to thrive in this role.



Essential Duties & Responsibilities:


  • Build and maintain executive and senior client relationships- C-level, decision-makers and project owners within assigned accounts.
  • Own and meet/exceed quarterly and annual sales targets.
  • Through ongoing cross-functional strategic account planning, identify and pursue new business opportunities to expand relationships with assigned accounts.
  • Understand and drive strategic initiatives for clients towards specific measurable business goals with your internal and client teams.
  • Maintain up-to-date records in CRM (HubSpot) to ensure pipeline and sales forecast accuracy.
  • Develop sales proposals, coordinate the development of Statements of Work (SOW), present to and negotiate with key decision-makers.
  • Leverage internal marketing and sales resources to achieve goals.
  • Understand client's culture, capabilities, team structure, and goals to ensure success.
  • Inspire, coach, and mentor junior team members to build a positive, collaborative working environment for the team.
  • Be actively involved in company initiatives such as hiring, training, and events.
  • Work closely with marketing teams to align sales strategies with marketing efforts.
  • Collaborate with practice leads to explore and penetrate identified opportunities.
  • Work closely with legal and finance teams to ensure contracts are aligned with company policies.
  • Stay informed about industry trends, competitors, and market conditions.


Competencies:


  • 10+ years of enterprise sales, strategic account management or Client Partner experience for a digitally focused technology consulting or custom software design and development firm.
  • Successful experience growing accounts by expanding your company's presence on site with clients.
  • Demonstrated experience of consistently meeting and exceeding sales targets with multi-million dollar annual revenue growth quotas.
  • Demonstrated technical and business aptitude that allows you to understand, translate, and guide discussions and decisions at a strategic level as well as at a detailed execution level.
  • Domain expertise in one or more Industrial Segments: Energy, Oil & Gas, Logistics, Supply Chain preferred.
  • Ability to influence and work with many internal stakeholders.
  • Experience in consultative sales and/or Challenger Sales methodologies.
  • Exposure to agile development methodologies and lifecycle.
  • Exposure to and interest in User-Centered Design (UCD).
  • Experience working with teams with multiple discipline representations (especially technology, creative, media, and strategy).
  • Bachelor's degree in Engineering, Technology, Design, or related field. Advanced degree preferred.
  • Must be open to travel (more than 25%).


Competitive Benefits:


  • Flexible Remote Work Hours.
  • Medical, Dental, and Vision Insurance.
  • Health Savings Accounts (HSA).
  • Disability & Life Insurance.
  • 401k with up to 4% match.
  • 20 Days PTO.
  • Unlimited Sick Time.
  • Unlimited Virtual Doctor, Mental Health, Neck/Back Care, Dermatology and Nutrition benefits.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.