Technical Account Manager

5 days ago


Valparaiso, Indiana, United States SMS group Inc Full time
Job Summary

We are seeking an experienced Field Service Technician to provide exceptional customer service and acquire new business opportunities. The successful candidate will have a strong background in mechanical duties, testing, and inspections, as well as excellent communication and problem-solving skills. If you are a motivated individual looking for a challenging role in a dynamic team, we encourage you to apply.

Duties and Responsibilities
  • Deliver exceptional customer service through regular visits and effective communication
  • Identify customer needs and develop solutions to meet those needs
  • Liaise with SMS group divisions and plant personnel to resolve customer issues
  • Maintain accurate records of customer interactions and progress
  • Perform mechanical duties on equipment as instructed, adhering to QA and health/safety standards
  • Develop and implement plans to improve customer satisfaction and retention
  • Travel frequently within the North American region to meet with customers and prospects
  • Stay up-to-date with industry developments and best practices to maintain expertise
Benefits
  • Paid Vacation - 10 days in the first year (prorated to start date), with an additional day each year
  • 5 Paid Sick Days per year
  • 10 Paid Holiday - includes 1 'floating' holiday that the employee can choose
  • Impressive Medical, Rx, Dental & Vision Insurance
  • Long & Short Term Disability / AD&D / Company Paid Life Insurance
  • 401K w/matching contributions
  • Flexible Spending Account / Health Savings Account
  • Tuition Reimbursement
  • Annual Bonus
  • And More


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