Automotive Service Operations Manager

2 weeks ago


Valparaiso, Indiana, United States Phils Car Care Full time
Phils Car Care Opportunity

We are seeking a highly skilled and motivated Automotive Service Operations Manager to join our team at Phils Car Care. As a key member of our leadership team, you will be responsible for overseeing daily operations, ensuring operational efficiency, and delivering exceptional customer service in a fast-paced automotive service environment.

About the Role

This is an exciting opportunity to take on a leadership role in a reputable, independent automotive service provider with a strong focus on quality, customer satisfaction, and teamwork. As Automotive Service Operations Manager, you will be responsible for managing all aspects of business production, including meeting performance goals, handling customer relations, and leading a team of technicians.

Responsibilities
  • Daily Operations: Oversee shop activities, ensuring a seamless workflow from opening to closing, including the coordination of technicians and ensuring business objectives are met.
  • Customer Interaction: Greet customers professionally, determine their needs, and accurately communicate recommended services.
  • Sales and Estimates: Write and sell repair estimates, upsell services by educating customers on recommended repairs and maintenance via digital inspections.
  • Fleet Accounts & ADAS Calibration: Attract and manage new fleet accounts for mechanical services, as well as collision shop services for ADAS calibration.
  • Inventory & Ordering: Procure parts and services from suppliers, ensuring timely availability of necessary materials for repairs.
  • Performance Monitoring: Review monthly sales, expenses, and key performance indicators (KPIs) with management to ensure financial objectives are being met.
  • Staff Management: Hold semi-monthly meetings with technicians to discuss performance, updates, and strategies for continuous improvement.
  • Facility Maintenance: Ensure the shop maintains a clean and presentable appearance, consistent with company image standards.
Requirements
  • A minimum of five years of experience in a similar role within the automotive repair industry.
  • Proven track record of achieving performance goals and demonstrating ethical behavior in a service-driven environment.
  • Strong communication skills, particularly in customer interactions, to ensure effective needs assessment and service recommendations.
  • Ability to resolve customer issues swiftly and professionally.
  • Valid driver's license.
Benefits
  • A competitive salary ranging from $48,000 to $78,000 per year, based on experience and performance.
  • Bonus incentives tied to individual and team performance.
  • Ongoing training and development opportunities to enhance technical skills and leadership abilities.
  • A supportive and growth-oriented work environment that values quality, customer satisfaction, and teamwork.
About Phils Car Care

At Phils Car Care, we pride ourselves on providing comprehensive vehicle care with unmatched expertise and dedication. With over 34 years of experience serving our community, we have established a reputation for delivering exceptional results and building long-term relationships with our customers. We are committed to exceeding industry standards, adhering to factory maintenance schedules, and using high-quality replacement parts that meet or exceed OEM standards.



  • Valparaiso, Indiana, United States Phils Car Care Full time

    Job SummaryWe are seeking an experienced Senior Automotive Operations Manager to join our team at Phil's Car Care. In this role, you will be responsible for overseeing daily operations and ensuring the highest level of customer satisfaction in a fast-paced automotive service environment.About UsAt Phil's Car Care, we have been proudly serving our community...


  • Valparaiso, Indiana, United States Automotive Aftermarket Services Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Technician to join our team at Automotive Aftermarket Services. As an ASE Certified Technician, you will be responsible for diagnosing and repairing complex vehicle issues with integrity and ethics.The ideal candidate will have a strong understanding of mechanical systems, excellent...


  • Valparaiso, Indiana, United States Heinold & Feller Tire Co., Inc. Full time

    Job SummaryWe are seeking a skilled Automotive Systems Specialist to join our team at Heinold & Feller Tire Co., Inc. As a Master Level Automotive Technician or a B level Technician ready to advance, you will have the opportunity to work on various automotive systems and provide exceptional repair and maintenance services.About the RoleReview work orders and...


  • Valparaiso, Indiana, United States Heinold & Feller Tire Co., Inc. Full time

    General Service Technician RoleWe are seeking an experienced and skilled General Service Technician to join our team at Heinold & Feller Tire Co., Inc. in the automotive industry.About the JobThis entry-mid level position involves providing general services for vehicle maintenance and repair, such as oil changes and tire rotations, as well as other repairs...


  • Valparaiso, Indiana, United States Phils Car Care Full time

    Overview of Phil's Car CareWe are a full-service auto and light truck repair facility with over 34 years of experience in serving our community. Our team is dedicated to providing exceptional service and quality repairs.We specialize in Advanced Driver Assist Systems (ADAS) calibration and perform routine light-duty repairs, shuttle customers, and drive for...


  • Valparaiso, Indiana, United States Midas - Touch of Gold Full time

    **Job Overview**Midas - Touch of Gold seeks a skilled Intermediate Level Automotive Technician to join our team. This role involves conducting inspections, diagnostics, and repairs on vehicles using cutting-edge diagnostic tools.**Estimated Salary:** $55,000 - $65,000 per annum**Key Responsibilities**Conduct inspections, diagnostics, and repairs on...


  • Valparaiso, Indiana, United States Heinold & Feller Tire Co., Inc. Full time

    Job DescriptionWe are seeking a skilled Master Level Automotive Technician to join our exceptional team at Heinold & Feller Tire Co., Inc. As a key member of our team, you will be responsible for delivering high-quality repair and maintenance work on automotive systems.Responsibilities:Review work orders and collaborate with service advisors as needed to...


  • Valparaiso, Indiana, United States Task Force Tips Full time

    Job Title: Facilities Operations ManagerWe are seeking a seasoned Facilities Operations Manager to oversee the maintenance and functionality of our facilities. As a key member of our team, you will ensure compliance with relevant regulations, promote a safe work environment, and optimize facility operations.Our company, Task Force Tips, LLC., is a leading...


  • Valparaiso, Indiana, United States European Wax Center Full time

    Take Your Career to the Next Level at European Wax CenterWe are seeking a motivated and results-driven Spa Sales Manager to join our team in a modern, luxurious environment focused on revealing beauty and building confidence. As a Spa Sales Manager, you will be responsible for assisting in all aspects of daily operations with a focus on achieving sales goals...


  • Valparaiso, Indiana, United States FAMILY EXPRESS CORPORATION Full time

    Job DescriptionWe are seeking a dedicated Store Operations Manager to join our FAMILY EXPRESS CORPORATION team.This exciting opportunity offers an annual salary of $55,000 - $75,000, depending on experience and qualifications.Key Responsibilities:Support Store Manager: Assist with daily store operations, learning all management responsibilities and role...


  • Valparaiso, Indiana, United States Taco Bell Full time

    About Taco BellTaco Bell is a fast-food restaurant chain that prides itself on providing customers with the best Mexican-inspired food. We're always looking for talented individuals who share our passion for delivering exceptional customer experiences.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionAs a Restaurant General Manager at Taco Bell, you...


  • Valparaiso, Indiana, United States Blue Collar Services Full time

    Company OverviewWe are a leading provider of residential service plumbing solutions in Porter County, IN. Our company is committed to delivering exceptional services and building strong relationships with our customers.SalaryThe salary for this position starts at $90,000+ and has the potential to exceed $100,000 based on revenue generation.Job...


  • Valparaiso, Indiana, United States FAMILY EXPRESS CORPORATION Full time

    Job OverviewWe are seeking a highly motivated and experienced Field Operations Manager to join our team at Family Express Corporation.SalaryThe estimated salary for this role is $60,000 - $80,000 per year, depending on experience.Job DescriptionAs a Field Operations Manager, you will be responsible for overseeing the daily operations of assigned stores,...


  • Valparaiso, Indiana, United States Phils Car Care Full time

    OverviewAt Phil's Car Care, we pride ourselves on delivering exceptional vehicle care with a commitment to quality and customer satisfaction.Key Responsibilities:Conduct digital vehicle inspections to assess safety and reliability.Perform routine light-duty repairs as needed.Maintain a clean and organized shop environment.Provide excellent customer...


  • Valparaiso, Indiana, United States Crew Carwash Full time

    Unlock Your Leadership Potential at Crew CarwashAs a Senior Operations Manager Trainee, you will play a pivotal role in shaping the future of our company. We are seeking highly motivated and dedicated individuals who share our passion for delivering exceptional customer experiences.Company OverviewCrew Carwash is a leading provider of car wash services,...


  • Valparaiso, Indiana, United States AOC, LLC Full time

    We are seeking a highly motivated and experienced Manufacturing Operations Manager to join our team at the Valparaiso, Indiana plant. As a key member of our operations team, you will be responsible for directing the activities of four production shifts in a high-performance team environment.The ideal candidate will have a Bachelor's degree in Engineering,...


  • Valparaiso, Indiana, United States FAMILY EXPRESS CORPORATION Full time

    Job OverviewThe Store Operations Manager is a developmental position designed to prepare candidates for a potential Field Consultant role at Family Express Corporation. This position involves overseeing the daily operations of assigned stores, ensuring they meet the company's image standards and comply with corporate policies.


  • Valparaiso, Indiana, United States AMN Healthcare Full time

    We are seeking an experienced Caregiver and Health Service Manager to lead our PCU team at AMN Healthcare. This key position requires a strong clinical background, exceptional leadership skills, and a passion for delivering top-notch patient care.**Responsibilities: Overseeing daily operations and management of the PCU unitDeveloping and implementing...


  • Valparaiso, Indiana, United States D&P Auto Sales Inc Full time

    About UsD&P Auto Sales Inc. is a reputable dealership with a strong reputation in the community. We pride ourselves on our commitment to excellence and customer satisfaction.Salary RangeThe estimated salary for this position is $65,000 - $85,000 per year, based on industry standards and the location of our shop.Key ResponsibilitiesThis role involves...


  • Valparaiso, Indiana, United States Ursitti Enterprises LLC Full time

    Business Services Manager PositionWe are seeking an experienced Business Services Manager to oversee the administrative functions of our USA office. This role requires a highly organized individual with excellent communication skills and attention to detail.Main Responsibilities:Develop and implement administrative processes to ensure office efficiencyManage...