Automotive Service Operations Manager
2 weeks ago
We are seeking a highly skilled and motivated Automotive Service Operations Manager to join our team at Phils Car Care. As a key member of our leadership team, you will be responsible for overseeing daily operations, ensuring operational efficiency, and delivering exceptional customer service in a fast-paced automotive service environment.
About the RoleThis is an exciting opportunity to take on a leadership role in a reputable, independent automotive service provider with a strong focus on quality, customer satisfaction, and teamwork. As Automotive Service Operations Manager, you will be responsible for managing all aspects of business production, including meeting performance goals, handling customer relations, and leading a team of technicians.
Responsibilities- Daily Operations: Oversee shop activities, ensuring a seamless workflow from opening to closing, including the coordination of technicians and ensuring business objectives are met.
- Customer Interaction: Greet customers professionally, determine their needs, and accurately communicate recommended services.
- Sales and Estimates: Write and sell repair estimates, upsell services by educating customers on recommended repairs and maintenance via digital inspections.
- Fleet Accounts & ADAS Calibration: Attract and manage new fleet accounts for mechanical services, as well as collision shop services for ADAS calibration.
- Inventory & Ordering: Procure parts and services from suppliers, ensuring timely availability of necessary materials for repairs.
- Performance Monitoring: Review monthly sales, expenses, and key performance indicators (KPIs) with management to ensure financial objectives are being met.
- Staff Management: Hold semi-monthly meetings with technicians to discuss performance, updates, and strategies for continuous improvement.
- Facility Maintenance: Ensure the shop maintains a clean and presentable appearance, consistent with company image standards.
- A minimum of five years of experience in a similar role within the automotive repair industry.
- Proven track record of achieving performance goals and demonstrating ethical behavior in a service-driven environment.
- Strong communication skills, particularly in customer interactions, to ensure effective needs assessment and service recommendations.
- Ability to resolve customer issues swiftly and professionally.
- Valid driver's license.
- A competitive salary ranging from $48,000 to $78,000 per year, based on experience and performance.
- Bonus incentives tied to individual and team performance.
- Ongoing training and development opportunities to enhance technical skills and leadership abilities.
- A supportive and growth-oriented work environment that values quality, customer satisfaction, and teamwork.
At Phils Car Care, we pride ourselves on providing comprehensive vehicle care with unmatched expertise and dedication. With over 34 years of experience serving our community, we have established a reputation for delivering exceptional results and building long-term relationships with our customers. We are committed to exceeding industry standards, adhering to factory maintenance schedules, and using high-quality replacement parts that meet or exceed OEM standards.
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