Customer Engagement Associate

1 week ago


Exton, Pennsylvania, United States La-Z-Boy Full time

Company Overview

At La-Z-Boy Incorporated, we believe in the power of comfort, driven by our dedicated team of over 10,000 individuals worldwide. Our mission is to enhance lives through innovative design and exceptional service, fostering an inclusive culture that values each member's unique contributions.

Position Summary

The Sales Consultant is pivotal in generating sales through outstanding customer service and a deep understanding of the La-Z-Boy sales methodology, products, and services. This role emphasizes building lasting customer relationships that contribute to increased sales and profitability. Additionally, the Sales Consultant will collaborate with Designers to create inviting and functional spaces that reflect clients' preferences and budgets.

Key Responsibilities

  • Sales Performance: Achieve store sales targets by effectively selling furniture, accessories, and services.
  • Team Collaboration: Work closely with Store Management, Sales Managers, Designers, and fellow Associates to enhance the Design program and boost overall sales.
  • Customer Experience: Deliver exceptional service to ensure every customer has a positive and informative experience, adhering to the La-Z-Boy selling process.
  • Design Support: Assist Designers in scheduling home consultations and presenting tailored room designs, including fabric samples and furniture recommendations.
  • Operational Excellence: Maintain the store's visual appeal, manage customer records accurately, and uphold operational procedures.

Qualifications

  • Prior sales experience is preferred, with a strong ability to close sales.
  • Excellent communication and organizational skills.
  • Strong interpersonal skills to build rapport and influence customers positively.
  • Ability to manage time effectively and prioritize tasks.
  • Proficiency in Microsoft Office applications.
  • A high school diploma or equivalent is required; a Bachelor's degree in Business or a related field is preferred.

Working Hours: Full-time position with a commitment to meeting business needs.

La-Z-Boy Incorporated is an equal opportunity employer, dedicated to creating a diverse and inclusive workplace where all employees feel valued and empowered.



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