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Technical Account Manager

4 weeks ago

Suwanee, Georgia, United States SGS Full time
Job Description

Serve as the key liaison between brand, supplier, and the internal SGS global support team, combining knowledge of scientific, regulatory, and business issues to provide services that enable clients to develop, manufacture, and sell products that comply with applicable legislation and standards.

Key Responsibilities
  • Generate opportunities for revenue growth within accounts consistent with SGS strategic key account initiatives.
  • Ensure the alignment and integration of services and operational deliveries in sales strategies for new and assigned strategic accounts.
  • Work in conjunction with operations and other client services staff to achieve client deliverables.
  • Cultivate and expand client relationships, close leads, and support account sales strategies and goals developed with the team.
  • Responsible for building effective and professional relationships and close cooperation with key internal customer support teams, including client services, global, technical, and operational teams.
  • Meet assigned account and team revenue goals and key performance indicators (KPIs) as defined by management.
  • Develop product safety and quality specifications to capture regulatory and industry standards requirements for various consumer products across Connectivity & Products business units.
  • Provides hands-on training to client services staff for product assessment to determine the applicable regulatory and quality compliance needs.
  • Conducts regulatory and standards training sessions for all levels of staff to build and impact their technical capabilities in terms of product safety and quality testing and inspection.
  • Work effectively with the team and operations to deliver client expectations effectively and efficiently to grow account share according to strategic account management plan.
  • Develop, communicate, and maintain all program documentation, including work instructions and SOPs.
Requirements
  • Bachelor's degree or higher in analytical sciences, engineering, or other science field.
  • 5 years of relevant experience in a multinational organization in the professional services industry.
Preferred Qualifications
  • 2 years of experience in the industry for the relevant business unit.
Skills and Abilities
  • Language skills: English, advanced required; other language skills are a plus.
  • Mathematical skills: intermediate level required.
  • Reasoning skills/abilities: advanced level required.
  • Computer skills: proficient in Microsoft suite (Word, Excel, Access, PowerPoint, and Outlook) required.
  • Onsite presence required during normal business hours; utmost professional behavior; position is based at client's headquarters.
  • International business exposure in imported consumer products desired.
  • Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
  • Hands-on, self-driven, open-minded, results-oriented proactive team player.
  • Proven problem-solving abilities.
  • Willing and able to interact with clients on a regular basis, including face-to-face meetings.
  • Ability to work well independently and adapt quickly to a dynamic environment.
  • Ability to multitask, detail-oriented with a keen sense of urgency.
  • Ability to complete projects and assignments on a timely basis.
  • Willing and able to work in a global network operating in various time zones.