Key Accounts Manager
4 weeks ago
About the Role:
The Key Accounts Manager will be responsible for growing sales and increasing company profits by cultivating current customers and recruiting new customers within the assigned territory. The representative will increase profitability by promoting products, providing technical support and conducting training to new and repeat customers within this region.
Key Responsibilities:
- Participate with management in updating territory plan and set sales goals
- Determine sales potential for new and existing customers through inquiry, observation or periodical research
- Prepare and conduct sales presentations of products to new and existing customers
- Learn and apply new product knowledge to enhance sales and personal professionalism
- Assist clients with special requests and problems (supply information, resolve complaints, etc.)
- Visit job sites as needed to measure or provide client services
Customer Service:
- Provide an exceptional level of customer service
- Determine customer requirements and expectations in order to recommend specific products
- Identify trends in customer satisfaction or dissatisfaction
- Increase business and account base by finding and qualifying new business accounts using sales techniques to cross sell and up-sell
- Maintain and improve customer relationships and satisfaction
- Negotiate and establish pricing and terms according to company's requirements for customer and transaction profitability
- Prepare and present quotations
- Communicate to the purchasing department unexpected increases or decreases in demand for products
Requirements:
- Bachelor's Degree preferred
- Minimum 5 years in similar role
- Industrial Sales, Product/applications experience
- Wholesale distribution experience
- Food, material handling or packaging experience
- Demonstrated success meeting sales goals and growing sales
- Demonstrated understanding and application of effective selling strategies and techniques
- Experience monitoring marketplace to identify business opportunities
- Strong project management and multi-tasking skills
- Technical expertise and broad knowledge of industrial equipment/machinery
Preferred Skills:
- Effective listening, communication (verbal and written), and negotiating skills
- Superior presentation/public speaking skills
- Problem-solving and analytical ability
- Able to perform business math (discount, interest, commissions, proportions, percentages, area, circumference, volume, etc.)
- Knowledge of Microsoft Office Suite and CRM/ERP software
What We Offer:
50% travel, including 2-3 weeks initial training at corporate location.
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