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Product Support Specialist

1 month ago

Tampa, Florida, United States Coldesi, Inc. Full time

h3Job Description/h3pSummary:/ppThis position is primarily responsible for performing various types of support onsite or at customer's location, such as printing and apparel equipment and software troubleshooting, training, and repair. Specialist must be able to work face to face, over the telephone, and via email on a regular basis to help resolve issues./ppbKey Responsibilities:/b/pulliDocuments and troubleshoots incoming support requests; makes suggestions, attempting different means of fixing issues with equipment and software, until fully resolved./liliTravels to company's customers to provide outstanding service by installing, troubleshooting, adjusting, and repairing printing and apparel equipment./liliBacks up trainers by training customers onsite and in the field, utilizing training documentation, on printing and apparel equipment and software. Demonstrates proper technique for running, maintaining, and adjusting the equipment. Demonstrates proper technique for creating designs in printing and apparel software./liliBacks up other specialists on the creation of custom samples, equipment demonstrations, equipment repair, quality control, and equipment preparation./li/ulpbRequirements:/b/pulliAssociate's degree (A. A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience./liliAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization./liliAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form./li/ulpbWork Environment:/b/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppWhile performing the duties of this job, the employee may be exposed to chemicals and risk of electrical shock. The employee frequently will work near moving mechanical parts./ppThe noise level in the work environment is usually moderate./p