Product Support Specialist

1 month ago


Tampa, Florida, United States Datasite Full time
Job Overview:

Datasite is seeking a highly skilled Product Support Specialist to provide exceptional support to our global clients. As a key member of our team, you will be responsible for delivering world-class support, utilizing your technical expertise and excellent communication skills to resolve complex issues and enhance the overall client experience.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat, resolving issues and answering questions in a timely and professional manner.
  • Collaborate with internal teams to achieve timely resolution and ensure seamless customer experience.
  • Develop and maintain in-depth knowledge of Datasite products and services, staying up-to-date with new features and technologies.
  • Utilize critical thinking and problem-solving skills to identify and resolve complex issues, escalating as necessary.
  • Build and maintain positive relationships with clients, providing exceptional service and support to meet their evolving needs.
  • Contribute to the development of knowledge base articles and other documentation to support client support efforts.
  • Participate in ongoing training and professional development to enhance technical skills and stay current with industry trends.

Requirements:

  • Expert fluency in both Spanish and English.
  • Strong technical aptitude and learning agility.
  • 1-3 years of experience in a client service or product support environment.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
  • Ability to work well in a team collaboration environment and adapt to changing priorities and deadlines.
  • Strong organizational skills and attention to detail, with a focus on quality and accuracy.

Preferred Requirements:

  • Bachelor's degree in a related field.
  • Advanced technical skills, including experience with software or SaaS applications.
  • Previous experience in the M&A industry.

Additional Information:

  • This is a remote position, with the requirement to be located in one of the following metro areas: Minneapolis, MN; Houston or Dallas, TX; Atlanta, GA; Denver, CO; Phoenix, AZ or Tampa, FL.
  • Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds).
  • Pay Range - $23-$27.

Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.



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