Production Support Specialist

4 weeks ago


Tampa, Florida, United States TSR Consulting Full time

Job Title: Production Support Specialist

Job Summary: We are seeking a highly skilled Production Support Specialist to join our team at TSR Consulting. The ideal candidate will have a strong background in technical support and a passion for delivering exceptional service to our clients.

Key Responsibilities:

  • Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
  • Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Ad hoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
  • Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
  • Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk.
  • Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems.
  • Provide Overnight/weekend or when required support for the applications on a rotational basis.

Requirements:

  • 3+ years of Level 2/3 Production Support with strong debugging and analytical skills.
  • ~1+ years of experience supporting large financial services firm.
  • ~3+ years Sybase, Oracle, Unix shell scripting / SQL and writing scripts and database queries.
  • ~1+ years of experience using and setting up production management tools: 1+ years' experience monitoring batches and meeting SLAs.
  • ~ Incident Management tools like ServiceNow.
  • ~ Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
  • ~ Strong knowledge of Microsoft and Linux operating systems.
  • Knowledge Core Java [beneficial], Perl [beneficial].
  • BS degree in computer science or related.


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