Product Owner IVR Specialist
4 weeks ago
At Diverse Lynx LLC, we are seeking a skilled Product Owner IVR Specialist to join our team. As a Product Owner IVR Specialist, you will be responsible for leading the development and implementation of IVR solutions. Your expertise in Genesys IVR, IVA, Voice Bot, and Chat bot will be essential in driving business growth and improving customer experience.
Key Responsibilities:
Expertly understand Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, and Microsoft Visio.
Develop and maintain a Design Thinking Mindset, creating Personas, Journey Maps, Story Maps, User story writing, and Acceptance Criteria.
Analyze metrics to determine needed enhancements and quantify expected results.
Apply Agile Methodologies, preferably certified Agile Product Owner, to drive project success.
Collaborate with stakeholders to ensure effective communication and project delivery.
Foster a diverse and inclusive work environment, promoting equal employment opportunities for all applicants.
Requirements:
Expert understanding of IVR technologies, including Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, and Natural Language Processing.
Excellent communication, organization, and planning skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
Recognition and rewards for outstanding performance.
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information]. We look forward to hearing from you
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