Technical Support Specialist

3 days ago


Eden Prairie, Minnesota, United States Ready Credit Corporation Full time
Technical Support Analyst

Ready Credit Corporation is seeking a skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will play a critical role in maintaining and improving the uptime of our network, which utilizes windows-based PC, LAN interfaces, WiFi access points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.

Key Responsibilities:
  • Remotely monitor and diagnose self-service kiosks for any issues needing attention
  • Correct any issues you can remotely and dispatch any you cannot
  • Utilize ticketing system to track issues and incidents
  • Notify clients of the status changes in kiosks availability and delays in repair
  • Work with third-party techs to determine and execute any repairs needed
  • Manage, track, and maintain parts inventory in house and stored at various partner locations
  • Alert management when parts replenishment is required
  • Participate in On-Call rotation to provide 24 x 7 assistance to third-party service providers
  • Assist internal employees in their day-to-day IT needs, including resetting passwords, file access issues, printer issues, web browsing issues
  • Troubleshoot software issues with Microsoft Office suite and other software required for users to complete their job
Requirements:
  • 2 years of experience supporting windows PC, taking support calls, and remotely diagnosing issues
  • 2 years of experience troubleshooting hardware and software issues
  • Ability to type 30 words per minute
  • Excellent communication (both verbal and written) skills, a solid foundation in business application development, and a can-do attitude
  • Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel, MS-PowerPoint
  • Strong attention to detail
  • Bilingual in Spanish preferred

Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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